Refund policy

At Turkesterone, your peace of mind matters to us. That’s why we proudly offer a 30-Day Money-Back Guarantee. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund. We’re committed to making your shopping experience smooth, secure, and stress-free.

1. 30-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not happy with your order for any reason, you have 30 days from the date of delivery to return it for a full refund—no questions asked, as long as the item meets our return conditions.

2. Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and in the same condition as received

  • All original tags must be attached

  • Items must be returned in their original packaging

  • Proof of purchase (receipt or order confirmation) is required

Returns that do not meet these criteria may not be accepted.

3. How to Start a Return

To initiate a return:

  1. Email us at info.turkesterone@gmail.com with your order number and reason for return.

  2. Wait for approval – Our team will review your request and provide return instructions.

  3. Ship the item – Return shipping costs are your responsibility unless the item is defective or incorrect.

  4. Receive confirmation – Once we receive and inspect your return, we’ll process your refund or exchange.

Please don’t send items back without contacting us first—unauthorized returns will not be accepted.

4. Refunds

After your return is approved and inspected:

  • Refunds will be processed to your original payment method within 10 business days.

  • Shipping fees are non-refundable, unless the return is due to our error.

  • If your refund appears delayed, check with your bank or payment provider before contacting us.

5. Exchanges

We offer exchanges for:

  • Defective or damaged products

  • Incorrect sizes

For different products, please return the original item and place a new order.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please email info.turkesterone@gmail.com immediately with:

  • Your order number

  • A description of the issue

  • Clear photos of the item

We’ll resolve the issue quickly with a replacement or full refund at no extra cost.

7. Items That Cannot Be Returned

The following items are non-returnable:

  • Final sale items

  • Gift cards

  • Products not in original condition

8. Need Help?

We’re here for you!
📩 Email us anytime at info.turkesterone@gmail.com with any questions regarding returns, refunds, or exchanges.